Frequently Asked Questions

At Bloom Professional Counseling, we understand that seeking help can come with many questions. Here are some common inquiries we receive from our clients. If you have more questions, feel free to reach out to us. or visit us in Houston or Dallas.

Do you accept insurance?

Yes, we accept the following insurance providers: Cigna/Evernorth EAP, Blue Cross and Blue Shield (PPO & HMO plans), SANA Benefits, Aetna, United Healthcare, UMR, UBH/Optum, Multiplan.


If you are wondering if we accept your specific insurance plan, please do not hesitate to contact us at info@healwithbloom.com or call us at (346) 415-5551.

What types of therapy do you offer?

We offer a range of therapies including EMDR for trauma recovery, Cognitive Behavioral Therapy (CBT) for anxiety and depression, and specialized support for chronic illness and ADHD coaching.

How do I know if therapy is right for me?

If you're feeling overwhelmed, struggling with emotional challenges, or seeking personal growth, therapy can be a beneficial step. Our clinicians can help you explore your feelings and develop coping strategies.

What can I expect during my first session?

Your first session will involve discussing your concerns and goals. This is a safe space for you to share your experiences, and together we will create a plan tailored to your needs.

Do you offer telehealth services?

Yes, we provide both in-person and telehealth sessions to ensure you have access to the support you need, no matter your schedule or location.

What's your privacy policy?

Effective Date: January 1, 2025


Bloom Professional Counseling, PLLC (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Bloom Professional Counseling, PLLC collects and uses information about you when you opt-in to receive SMS messages from us.


How to opt-out from receiving SMS messages from us: You have the right to opt out of receiving SMS messages from us at any time. To opt out, reply 'STOP'; to any message you receive from us, or contact us at info@healwithbloom.com to request removal from our messaging list Information We Collect When you opt-in to receive SMS messages, we collect:

- Your phone number

- Consent to send SMS messages

- Your basic contact information

-Your messaging history with us


How We Collect Your Information: We may collect your information directly from you, such as when you complete a form or contact us automatically, such as when you interact with any of our digital properties; or from others, such as when we receive information about you from third parties. How We Use Your Information. We use your information to:

- Send you the SMS messages you’ve opted in to receive

- Provide updates or other relevant content based on your preferences

- Implement your choices

- Operate our business


Disclosures of Your Information: We do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes. We may disclose your information to our affiliated companies; to third-party service providers, business advisors, or consultants who provide services to us; in connection with a merger, acquisition, reorganization, restructuring, financing transaction, or sale of assets; as required by law or administrative order; and to assert claims or rights or to defend against claims.


Protection of Information:

We take steps to protect your information against unauthorized use or disclosure.


Updates:

We may periodically update this privacy policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice before the change becomes effective.


How to Contact Us:

You can reach us by texting the word HELP. You may also contact us directly at our main office by phone at +346 415 5551 or by email at info@healwithbloom.com.


What are your terms and conditions?

Effective Date: January 1, 2025


By opting in to receive SMS messages from Bloom Professional Counseling, PLLC (“we,” “us,” “our”), you agree to these Terms and Conditions (Terms).


SMS Messaging Service: By providing my phone number, I consent to receive SMS text messages from Bloom Professional Counseling, PLLC for appointment reminders, feedback, and general two-way communication about my relationship with Bloom Professional Counseling, PLLC. Message and Data Rates may apply.


Message Frequency: You will receive more than one message from us unless you opt out. While messaging frequency varies, you will likely receive messages pertaining to your account with us as you request or up to four messages per month. We reserve the right to alter the frequency of messages at any time to increase or decrease the total number of messages. The company and carriers are not liable for delays or undelivered messages.


Message and Data Rates: Message and data rates may apply based on your mobile carrier’s terms.


Privacy Policy: Your information will be handled in accordance with our Privacy Policy which we provide in paper form.


Cancellation/Opt-Out Instructions: You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out of text messaging, you will receive one additional message confirming your request has been processed.


Help/Customer Support: Text the word HELP for support. You may also contact us directly by phone at +346 415 5551 or by email at info@healwithbloom.com.


Liability: We are not responsible for any charges, errors, or delays in SMS delivery or undelivered messages caused by your carrier or third-party service providers. Note: Certain businesses, such as healthcare providers, may include additional terms, including the risks of sending and receiving health information subject to HIPAA via text message, the rules about sending text messages to the provider’s office, and what to do if the subscriber is experiencing a medical emergency.


Get in Touch

If you have more questions or are ready to start your journey, contact us today. Our team is here to support you every step of the way.

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